FAQ

Where are you located?
-We are located in Thomasville, Ga. Our address is 814 East Pinetree Blvd.

What are your hours?
-Monday-Friday 10:00am-5:30pm. Saturdays 10:00am-4:00pm.

How much do you charge for shipping?
-We charge $6.95 for each order. If you spend over $100.00, shipping is free.

How long will it take for my order to ship?

-Normally you will receive an order within 5-10 business days.

What is your return policy?
-We do NOT accept returns on personalized items. In the event that you receive an incorrect order, we will replace the order upon review or either we will issue a refund. We DO accept returns on boutique clothing. To return clothing please e-mail us and let us know about your problem. Clothing can be returned if the following guidelines are met: tags must be intact, clothes must not be worn, they must show NO signs of wear and tear, and we must receive them as you received them from our company. We do NOT accept returns on jewelry/accessories. If you receive a broken item, we will review your order and we will send you a replacement item or either we will issue you a refund.

How can I get in touch with your customer service team?
-Please feel free to email us at anytime at magnolialanemonogramming@hotmail.com or magnolialanemonogramming@gmail.com or send us a private message to our Facebook page. You can also give us a call at 229-236-7000 during regular business hours.

Where do I enter my Monogram Information when purchasing from the website? 

Enter the initials or name in the notes box at checkout. Please list initials first name, last name, middle name.

I need my order to ship immediately.

-Give us a call at 229-236-7000 and we can rush your order for an additional $5.00.

I am not comfortable paying online, can I call and give you an order?

-Give us a call anytime! We will be happy to take payment over the phone.

Can I get a tracking number for my package?

-Most all of our packages include tracking. If you need a tracking number, please call or email us and we will be happy to give it to you!

PRIVACY STATEMENT:

Magnolia Lane employs Authorize.net Customer Information Manager to provide the ability for our customers to save their payment data for a faster and easier checkout experience.  All communication with Authorize.Net is done using SSL encryption, and no confidential cardholder data is ever stored on our servers. We never share customers information such as their name, address, phone number, or email address with any third parties. We use this information strictly to process our customers order. A process called tokenization is used to run transactions with stored payment information.  This enables our customers to pay with a “saved” card that is never on our server at all! The nature of this payment method allows Magnolia Lane to qualify as PCI Complaint under the scope of PCI Self-Assessment Questionnaire D (SAQ D). When you access this website or use this service you are solely responsible for your account, including any activity undertaken under your username and password, including the management of any saved credit / debit cards which may be used to make purchases on the website. You agree to notify Magnolia Lane promptly if there is an unauthorized use or access to your account, or any other breach of security.